These terms and conditions apply to all STA (Safety Training Awards) courses run by Water Creations Swim Academy (WCSA). We are a limited company registered with company number 14749719. By enrolling with us, you accept these terms in full.
Confirmation: Your booking is confirmed on receipt of full payment via Bookaby or bank transfer.
Course Pricing:
Payment Required: Full payment is required before the course start date.
Tax-Free Childcare: Tax-Free Childcare does not apply to STA courses, as these are adult professional qualifications, not childcare.
Minimum Age: You must be at least 16 years old.
Swimming Ability: Comfort in water and the ability to swim 25 metres strongly is advised.
Pre-Learning: STA online pre-learning must be completed before day 1 of the course.
Full Attendance: Full attendance across all course days is required.
Non-Refundable: All course bookings are non-refundable.
Full Attendance Required: If you withdraw during the course, the fee is not returned.
Alternative Course: We will support candidates who withdraw by offering a place on a future course at no additional course fee, subject to availability.
WCSA Cancellation: If WCSA cancels a course, a full refund will be provided, or you will be offered a place on the next available course.
Attendance: Full attendance (theory and practical) is required.
Coursework: You will be required to complete coursework including portfolio, schemes of work, lesson plans, and evaluation forms. Course-specific requirements will be communicated in the Course Welcome Pack.
Practical Teaching Hours: A portion of practical teaching hours is externally assessed. Course-specific requirements will be communicated in the Welcome Pack.
Theory Assessment: Theory is assessed via multiple-choice under exam conditions. A minimum pass mark is required.
Grading: You will be graded as 'Competent' or 'Not Yet Competent'. All units and assessment criteria must be achieved.
STA Moderation: Your qualification outcome is subject to STA moderation, typically completed around 28 days after the course.
You may re-sit only the part you did not pass (theory or practical). Re-assessments must be completed within 6 weeks.
All re-sits will be registered with STA. Additional fees may apply.
We and STA support learners with disabilities, additional learning needs, or temporary illness/injury. Support may include modified delivery methods, extra time, or alternative resources. Please inform us before the course if you require support. Requests are assessed in line with our Equality, Diversity & Inclusion Policy.
If you believe your assessment result is unfair, you may appeal in writing to the ATC Co-ordinator within 14 days of receiving your result. The appeal will be reviewed in line with our Appeals Policy.
If you remain dissatisfied after our internal appeal, you may escalate to STA directly. STA's own appeals process applies to externally moderated assessments.
Complaints about any aspect of the course should be raised with the ATC Co-ordinator in the first instance. The complaints process follows our Complaints Policy.
If unresolved, complaints may be escalated to STA.
WCSA has legal obligations in relation to safeguarding. Our Designated Safeguarding Lead (DSL) can be contacted via info@wcsacademy.co.uk.
All course staff are DBS-checked and safeguarding-trained. Any safeguarding concern will be acted on in line with our Safeguarding & Child Protection Policy.
Data Protection: WCSA is the data controller. All personal information is processed in accordance with our Data Protection & Privacy Policy.
Variation of Terms: We may vary these T&Cs with reasonable notice.
Governing Law: These terms and conditions are governed by English law.
Email: info@wcsacademy.co.uk
Phone: 020 8016 4222
Website: www.wcsacademy.co.uk
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