We’ve tried to answer some of the most common questions we get here, but if you still need help or advice, please contact us directly and a friendly member of our team will be able to answer all your questions.

Contact Us

ENROLLING IN SWIMMING LESSONS

To register for our lessons, simply visit our contact us page. From there, please choose the appropriate form - either for children's lessons, holiday camps or adult and other types of lessons. Kindly fill out the information as thoroughly as possible.
If you're unsure which stage your child should be placed in, don't worry! Just send us an email, and our friendly team will be more than happy to assist you in finding the perfect class for your child's needs and abilities.
We offer swim lessons for children of all ages, starting from infants as young as 6 months old up to adults.
Everyone is different and learns and progresses at their own pace. Our focus is that our swimmers learn all the skills necessary to become a safe, confident, proficient swimmer, with a positive and fun perception of swimming.
We offer lessons for each stage of development. Click here to view our swim criteria for each stage.
Yes, however, it's important to note that we currently have an extensive wait-list for these sessions. Please reach out to us to be added to our wait-list.
We offer 30 minute and 45 minute long sessions.
Most of our classes have four to six students per instructor. However, as we often accommodate to children with siblings, we do have a group range for each stage.
Group Ranges
Parent and Child 2yrs + (6 - 8 swimmers per class)
Ducklings 3 to 5 yrs (3 - 5 swimmers per class)
Stage 1 Beginners 5yrs + (3 - 6 swimmers per class)
Stage 1 (3 - 6 swimmers per class)
Stage 2 (3 - 6 swimmers per class)
Stage 3 (3 - 6 swimmers per class)
Stage 4 (4 - 7 swimmers per class)
Stage 5 (4 - 8 swimmers per class)
Stage 6 (4 - 8 swimmers per lane)
Stage 7 (4 - 8 swimmers per lane)
Stage 7 + (4 - 8 swimmers per lane)
Adult Intermediate Classes (4 - 8 swimmers per class)
Our swim instructors are certified professionals with extensive experience in teaching swimming skills to students of all ages and abilities.
All of our instructors have completed their Level 1 and Level 2 swimming qualifications. All swim instructors are qualified to teach all levels. No matter who your child’s teacher is, rest assured they will be in good hands!
If you are unsure of your child’s stage, simply contact us and we can book you in for a trial lesson. We’ll then conduct thorough swim assessments to evaluate your child's current swimming abilities. Based on their assessment, we’ll place them in the appropriate class level where they can progress at their own pace.

30 minute Session: £41.21 p/m per child / £11.50 per lesson (beginner and improvers)
45 Minute Session: £53.75 p/m per child / £15 per lesson (advanced swimmers only)
Private: £30 per session
The monthly payment plan via Direct Debit varies depending on the number of sessions scheduled in the month. For instance, if there are 5 sessions scheduled, the bill will be £11.50 multiplied by 5 sessions. Similarly, if there are 2 sessions scheduled, the bill will be £11.50 multiplied by 2 sessions.
We provide a secure online payment portal in our JoinIn shop , allowing you to pay for lessons quickly and conveniently from the comfort of your own home. Simply log in to your account, select the desired class and payment option.
If you have any further questions or concerns regarding payment for swim lessons, please don't hesitate to contact our team at any time.
There is no registration fee.
While we understand the importance of flexibility, please note that we are unable to offer refunds as per our policies.
However, in the event that we have to cancel lessons or if a swimmer is unable to attend due to medical reasons, we will credit the missed lessons onto your account. These credits can then be redeemed for future lessons or for enrollment in our holiday camp.
We understand that life can be unpredictable, and sometimes payments may be delayed. If you anticipate being unable to make a payment on time, please reach out to our team as soon as possible to discuss your situation.
We strive to work with our students and their families to find solutions that ensure continuity of swim lessons.
At the moment, we are unable to accept childcare vouchers as payment for camps or swim lessons. However, we are actively working towards becoming Ofsted registered, which will enable us to accept childcare vouchers in the future.
We understand the importance of offering this payment option to our families and are committed to providing convenient payment solutions. We appreciate your patience and understanding as we strive to enhance our services. If you have any further questions or concerns, please don't hesitate to contact us.
If you’d like to cancel your membership, we require a 1 month notice (for example: if you would like to leave at the end of April, we’ll need to know before the 1st March).

TUITION AND PAYMENTS

- Swimsuit: Choose a comfortable and appropriate swimsuit that allows the swimmer to move freely in the water. For men, swim trunks and for women one-piece swimsuits. Make sure your swimsuit fits well and is suitable for swimming activities.
- Swim Cap: Swimmers with hair below their shoulders and swimming in lanes (Stage 5) must wear swimming caps. However, we suggest searing swim caps from Stage 1. Swimming caps can: help keep the hair out of the swimmers face, provide hair protection, improve hygiene and cleanliness and reduce water resistance.
- Goggles: A pair of swimming goggles is highly recommended in Stage 2 and onwards. We suggest that your child learn how to submerge their face without goggles in the early stages. Look for goggles that fit comfortably and provide a good seal around the swimmers eyes. Please test them in the bath or sink before coming to the first lesson.
- Towel: Bring a large, absorbent towel to dry off after your lesson. Microfiber towels are a popular choice as they are lightweight, quick-drying, and easy to pack. You may also want to bring a plastic bag for your wet clothing.
- Flip-flops: The Haileybury Sports Complex are very strict on outside footwear. It is very important that outside footwear is removed before entering poolside (exiting the changing rooms) or swapped with poolside appropriate footwear such as flip-flops.
- Swim Bag: A swim bag or backpack is handy for carrying all your swimming essentials. It keeps your items organized, protects them from getting wet, and makes it easier to transport everything to and from the pool.
- Change of Clothes: After your lesson, you'll likely want to change out of your wet swimsuit. Pack a change of comfortable clothes, including underwear, socks, and shoes, so you can get dressed comfortably.
- Water Bottle: For 30-minute lessons, we suggest having a drink before the session. For 1 hour sessions, it is expected that a water bottle is brought onto the poolside. If you are spectating, it can get very hot so we highly recommend bringing a drink for yourself to stay hydrated.
- Personal Toiletries: If you plan to shower or freshen up after your lesson, consider bringing your own toiletries such as shampoo, conditioner, soap, and a comb or brush. The showers will be available but can be limited on our busier days.
We have a double diaper policy for all of our swimmers under the age of three years old. Every swimmer under the age of three is required to wear one disposable swim diaper underneath one reusable swim diaper.
For more information about what to bring on your first lesson please click here.
We recommend arriving at least 10-15 minutes before the scheduled start time of your first swim lesson. This allows time for check-in, changing into swimwear, and any necessary pre-lesson preparations.
All information and documents are signed electronically via our customer portal.
During their first swim lesson, your child can expect to meet their instructor, learn basic water safety skills, and become familiar with the pool environment. Our instructors will assess your child's comfort level in the water and tailor the lesson to meet their individual needs and abilities.
All our venues offer a designated viewing area for you to spectate from while your child’s lesson are taking place.
All medical conditions (including allergies) need to be disclosed when registering. Parents / guardians must contact us directly via email to explain the condition in more detail so that we can communicate this with our teachers. It is also good practice to speak to the teacher briefly on their first lesson so that a rapport is built in the case of an incident.
It's common for children to feel apprehensive about swimming, especially if they're new to lessons. Our instructors are trained to work with children of all skill levels and comfort levels, including those who may be fearful of the water. We encourage parents to communicate any concerns with our instructors so that we can provide the necessary support and encouragement to help your child overcome their fears. We recommend also reassuring your child and emphasizing the fun and excitement of learning to swim.
We welcome children of all abilities and are committed to providing inclusive swim lessons tailored to meet individual needs. Please inform us of any special requirements or accommodations your child may need, and we will work closely with you to ensure their safety and enjoyment during their first swim lesson.
Before their first swim lesson, you can support your child by encouraging them, discussing what to expect, and ensuring they are prepared with the necessary swim gear. After the lesson, provide positive reinforcement and praise for their efforts, regardless of their progress. Celebrate their achievements and encourage them to continue practicing their new skills.
If your child is unable to attend their scheduled first swim lesson due to illness or unforeseen circumstances, you may mark them as absent by accessing your personal portal.

HOW TO PREPARE FOR YOUR FIRST SWIM LESSON

SWIMMING SKILLS AND PROGRAMS

You're welcome to have a quick conversation with your child's teacher before or after a lesson. However, please be mindful that our instructors have quick changeovers between classes.
Our aim is for your child to have the same instructor every class. There might be times when your teacher may not be able to attend but ideally, each student will have the same instructor every week.
We're excited to announce that as part of our transition to Soakly, you can now conveniently view your child's progress directly on your portal. This feature will provide you with regular updates on your child's achievements, which will be refreshed on a termly basis for your convenience.
Yes, we provide certificates to recognise the accomplishments of our swim students. Swimmers can achieve a number of swimming awards, from Discovery Duckling, Duckling, Stage and Distance awards throughout the term.
Additionally, we hold a badges & certificates day every term, where students are awarded certificates for their progress and achievements in swimming. Certificates and badges can be ordered and purchased from our poolside operator during the dates specified by email.
Each certified instructor will make the evaluation and we will communicate with each parent if their child is ready to move up to the next level.
We will communicate this via email during the half-term or at the end of the term.
At Water Creations Swim Academy, we actively collaborate with swimming clubs to ensure our swimmers are equipped with the necessary skills for success. We work closely with these clubs to prepare our swimmers for trials, providing comprehensive training that covers all aspects of competitive swimming.
Additionally, we offer ongoing support and guidance for students who aspire to participate in swim competitions and events throughout the year. Our goal is to empower every swimmer to achieve their full potential, both within our programme and in their future endeavours within the swimming community.

HOLIDAY CAMPS

Our holiday camp is open to children of various ages, typically ranging from 4 - 12 years old.
Our holiday camp offers a diverse range of activities, including swimming lessons, sports games, arts and crafts, team-building exercises and more!
Our holiday camps are designed to boost water confidence and foster a passion for swimming. Every afternoon, children receive swim lessons from our qualified instructors, along with structured games and activities followed by free swim time. This holistic approach significantly boosts confidence, enhances swimming perception, and improves water skills.
Visit our Holiday Camp page to find out more!
Our holiday camps are led by a team of dedicated and experienced staff members who are passionate about working with children. Our swim instructors at our camps are highly qualified and certified professionals who possess extensive experience in teaching swimming.
They undergo rigorous training, including lifesaving techniques, CPR, and first aid, to ensure they are equipped to handle any emergency situation that may arise.
We prioritise the safety of our students by employing instructors who are knowledgeable, attentive, and passionate about their craft.
When we say we offer exceptional facilities, we are not exaggerating. With full access to the swimming pool, sports hall, and astroturf at The Haileybury Sports Complex, the children are spoiled with the space to build friendships, take part in a range of activities, and have regular opportunities to relax and chill out.
2024 DATES
February Half-Term
19th of February - 23rd of February
Easter Holiday
2nd of April - 5th of April
8th of April - 12th of April
May Half-Term
27th of May - 31st of May
Summer Holidays
2nd of August
5th of August - 9th of August
12th of August - 16th of August
No. However, we do provide nutritious snacks for all campers throughout the day. Please inform us of any dietary restrictions or allergies when registering your child for the camp.
Please note: we are a nut-free camp.
Campers should bring a swimsuit, towel, sunscreen, water bottle, comfortable clothing, and any necessary medications. We also recommend bringing a hat and sunglasses for outdoor activities.
Once you’ve registered with us, we’ll send you a welcome pack with a full list of items to pack for your little one.
Certainly! We welcome campers of all abilities and are committed to providing inclusive programming. Please inform us of any special needs or accommodations during the registration process, and we will work with you to ensure a positive camp experience for your child.
Parents can stay informed about their child's activities from our detailed schedules provided in your welcome pack. Additionally, we encourage parents to follow us on social media for photos and updates from the camp.
We understand that parents may wish to check in on their children during camp. While we encourage fostering independence in campers, you can contacts us directly for any urgent matters or updates.
Camp check-in will begin at 8:45am on the first day of camp in the sports hall. Please plan to arrive on time to meet the camp staff.
The camp will start at 9am every day. If you have organised early drop-offs, the start time will be 8:30am. The camp will end at 4pm each day and the pick-up point is the poolside balcony. If you have organised late pick-up, the day will end at 5:30pm.

SCHEDULING CHANGES

The best time to make adjustments to your time / day and enrol siblings is during the re-enrolment period.
During the re-enrolment period is when we prioritise parents and guardians enrolled with for early / later times, different days and sibling enrolments.
You can change your swimmer’s day or time by emailing us at info@wcsacademy.co.uk.
Once you cancel your lessons, that spot becomes available for another swimmer. If you are only going to be out for a few days or weeks, we suggest that you reach out to us so we can inform you or your child's instructor.
We unfortunately cannot hold spaces if you decide to leave for a term.

FACILITIES

The water temperature at Haileybury will sit around 28 degrees. For Heath Mount, it’s around 30 degrees.
If the pool drops below 26.5 degrees lessons will be cancelled and your lessons will be credited to your customer portal.
Our parents and guardians consistently praise the outstanding facilities we offer.
At Haileybury, our indoor swimming pool spans 25 meters and boasts six lanes, equipped with competition blocks and anti-wave lane ropes. Additionally, our facilities include poolside balconies and changing rooms complete with showers, ensuring a comfortable and convenient experience for all.
Meanwhile, at Heath Mount, nestled within a picturesque, secluded private school, swimmers enjoy a unique setting with glass walls offering stunning views. In the summertime, the school occasionally removes the enclosure, providing an open and refreshing atmosphere for the swimmers and spectators.
Yes! Haileybury and Heath Mount has changing rooms, separate boys’ and girls’ rooms, and toilets. There are showers available for use in both the boys and girls changing rooms.
Yes, we provide designated observation areas for parents and guardians to watch their children during swim lessons. These areas offer a clear view of the swimming pool.
We have guidelines in place to ensure the safety and enjoyment of all users. These include rules regarding appropriate swimwear, supervision of children, and adherence to pool etiquette. We ask that all visitors respect these guidelines to maintain a positive swimming environment for everyone.

FREQUENTLY ASKED QUESTIONS